General Terms & Conditions

Sayuri SkinLab — sayuricosmetics.nl

1. Applicability

1.1. These General Terms & Conditions apply to all offers, orders, agreements and bookings concluded through sayuricosmetics.nl and affiliated platforms, including studio sessions, online programmes, cosmetic products and educational services.

1.2. By placing an order or booking an appointment, the client accepts these Terms & Conditions in full.

1.3. Deviations are only valid if confirmed in writing by Sayuri SkinLab.

2. Identity of the Entrepreneur

Sayuri SkinLab

  • Trade name: Sayuri SkinLab
  • KvK (Chamber of Commerce): 98427830
  • BTW (VAT): NL860024477B01
  • Legal address: Burgemeester de Zeeuwstraat 242, 2981 AH Ridderkerk, Netherlands
  • Studio address: Amsterdamseweg 174, 1182 HK Amstelveen, Netherlands
  • Phone: +31 6 41 41 82 83
  • Email: info@sayuricosmetics.nl
  • Website: sayuricosmetics.nl

3. Services and Products

Sayuri SkinLab offers the following:

3.1. Studio Services Personal sessions and programmes at Sayuri SkinLab studio (Amstelveen), including but not limited to: Sayuri Diagnostic, Sayuri-methode™ sessions, Sayuri Body™ treatments, and programme packages (First Month, Reset Lite, Reset, Restore, Élite).

3.2. Online Services Remote consultations and protocols, including Sayuri Hormonal Architecture™ (Audit, Full Protocol, Year), delivered via video call and written documentation.

3.3. Cosmetic Products Own-formula cosmetic products manufactured and certified under EU Regulation (EC) No 1223/2009, sold via the online shop at sayuricosmetics.nl and in the studio.

3.4. Education and Certification Professional training and certification programmes for specialists, governed by separate agreements where applicable.

4. The Offer

4.1. All offers include a complete and accurate description of the service or product.

4.2. Obvious mistakes or errors (including pricing errors) do not bind Sayuri SkinLab. In such cases, the client will be notified promptly and may cancel the order at no cost.

4.3. Prices are stated including VAT where applicable. Services provided to VAT-registered businesses (B2B) may be invoiced exclusive of VAT under the reverse charge mechanism.

4.4. Sayuri SkinLab reserves the right to refuse a booking or order without stating reasons, for example in the event of prior non-compliance by the client.

5. The Agreement

5.1. An agreement for products is concluded once the consumer has completed payment and Sayuri SkinLab has confirmed the order by email.

5.2. An agreement for studio or online services is concluded upon receipt of written confirmation (email) from Sayuri SkinLab following booking and payment or deposit.

5.3. Sayuri SkinLab ensures secure technical systems for payments (SSL encryption, certified payment providers).

6. Prices and Payment

6.1. Prices are inclusive of VAT and exclusive of shipping costs, unless otherwise stated.

6.2. Accepted payment methods:

  • iDEAL (Netherlands)
  • Pay.nl
  • PayPal
  • Credit Cards (Visa, MasterCard, Maestro, American Express)
  • Apple Pay / Google Pay
  • Bank transfer: bunq IBAN NL14 BUNQ 2166 4910 30 (services only — payment must be received before the appointment)

6.3. For programme packages, full payment is required at the time of booking unless a payment plan has been agreed in writing.

6.4. Sayuri SkinLab reserves the right to adjust prices. Changes do not affect already confirmed bookings or orders.

7. Cancellation and Rescheduling of Appointments

This section protects the studio’s time and capacity.

7.1. The client may cancel or reschedule a studio appointment free of charge up to 48 hours before the scheduled time.

7.2. Cancellations made less than 48 hours before the appointment will be charged at 100% of the session price. No refund or credit will be issued.

7.3. In the event of a no-show (failure to appear without any prior notice), the full session price is charged and no rescheduling credit is provided.

7.4. Sayuri SkinLab reserves the right to cancel or reschedule an appointment in exceptional circumstances (illness, force majeure). In such cases, the client will be offered an alternative date. No additional compensation is owed.

7.5. Cancellations must be submitted in writing via email to info@sayuricosmetics.nl or via WhatsApp to +31 6 41 41 82 83. The timestamp of the message determines whether the 48-hour policy applies.

7.6. For online services (Hormonal Architecture™), cancellation of a confirmed Zoom session within 48 hours follows the same policy as above.

8. Right of Withdrawal — Products (EU Consumers)

8.1. For cosmetic products ordered online, the consumer has the right to withdraw within 14 days of delivery, without giving a reason.

8.2. To exercise this right, the consumer must notify Sayuri SkinLab in writing at info@sayuricosmetics.nl within this period.

8.3. Products must be returned in unopened, unused, and undamaged condition within 14 days of notification.

8.4. Opened or used cosmetic products cannot be returned for hygiene reasons, in accordance with Article 16(e) of the EU Consumer Rights Directive, unless the product is defective.

8.5. The right of withdrawal does not apply to:

  • Personalised or custom-prepared products
  • Digital documents, protocols and PDF programmes once delivered
  • Studio sessions and online consultations already performed
  • Programme packages where sessions have partially commenced

9. Returns and Refunds — Products

9.1. Return shipping costs are borne by the consumer, unless the product was defective or incorrectly delivered.

9.2. Refunds will be processed within 14 days of receiving the returned goods in acceptable condition.

9.3. Shipping costs are refundable only in the case of defective or incorrect products.

10. Refunds — Services and Programmes

10.1. Completed sessions and consultations are non-refundable.

10.2. For multi-session programme packages: if the client wishes to discontinue after sessions have commenced, a partial refund may be considered at the sole discretion of Sayuri SkinLab, based on the number of sessions remaining and administrative costs. No refund entitlement exists.

10.3. Online protocols, PDF documents and written materials are non-refundable once delivered.

10.4. If Sayuri SkinLab is unable to complete a programme due to illness or force majeure, the client is entitled to a proportional refund for undelivered sessions.

11. Complaints

11.1. Complaints must be submitted in writing to info@sayuricosmetics.nl within 14 days of the relevant session, delivery or incident.

11.2. Sayuri SkinLab will respond within 14 days, or provide an indication if more time is needed.

11.3. In the event of an unresolved dispute, the client may submit a complaint to the Dutch Consumer Authority (ACM) or use the EU Online Dispute Resolution platform: ec.europa.eu/odr.

12. Liability

12.1. Sayuri SkinLab is not liable for indirect damages, including but not limited to delays, loss of profit, or data loss.

12.2. Liability is limited to the value of the order or session in question.

12.3. Sayuri SkinLab is not liable for any individual reactions to cosmetic products or treatments where the client has not disclosed relevant health conditions, allergies or contraindications prior to the session.

12.4. The client is responsible for providing accurate and complete health information when requested. Sayuri SkinLab’s advice and protocols are based solely on the information provided.

12.5. Hormonal Architecture™ and related nutritional or supplement recommendations constitute strategic lifestyle consulting only and do not replace medical advice. Sayuri SkinLab is not a licensed medical practitioner. Any supplement or hormonal protocol should be discussed with a qualified physician before implementation.

13. Health and Contraindications

13.1. The client is responsible for informing Sayuri SkinLab of any relevant medical conditions, allergies, medications or contraindications prior to any session or product use.

13.2. Sayuri SkinLab reserves the right to decline or modify a service if it deems this necessary for the safety or wellbeing of the client.

14. Privacy

14.1. Sayuri SkinLab processes personal data in accordance with the General Data Protection Regulation (GDPR / AVG).

14.2. Personal data is used solely for the purposes of fulfilling agreements, communication, and service improvement.

14.3. Data is never sold to third parties. For the full privacy policy, see sayuricosmetics.nl/privacy.

15. Force Majeure

15.1. In the event of force majeure (including but not limited to natural disasters, strikes, pandemics, transport restrictions, illness), Sayuri SkinLab is entitled to suspend or cancel the agreement without liability.

15.2. If force majeure persists for more than 30 days, both parties have the right to dissolve the agreement. Any payments already made for undelivered services will be refunded proportionally.

16. Applicable Law and Disputes

16.1. Dutch law applies to all agreements and these Terms & Conditions.

16.2. Disputes will be submitted exclusively to the competent court in the Netherlands.

17. Final Provisions

17.1. Sayuri SkinLab reserves the right to amend these Terms & Conditions at any time.

17.2. The latest version published on sayuricosmetics.nl is always applicable.

17.3. If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions remain in full force.

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