1. Applicability
1.1. These General Terms & Conditions apply to all offers, orders, and agreements concluded through sayuricosmetics.nl and affiliated platforms.
1.2. By placing an order, the consumer accepts these Terms & Conditions.
1.3. Deviations are only valid if confirmed in writing by Sayuri SkinLab.
2. Identity of the Entrepreneur
Sayuri SkinLab
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KvK: 98427830
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BTW: pending assignment
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Address: Burgemeester de Zeeuwstraat 242, 2981AH Ridderkerk, Netherlands
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Phone: +31 6 41418283
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E-mail: info@sayuricosmetics.nl
3. The Offer
3.1. The offer includes a complete and accurate description of the products.
3.2. Obvious mistakes or errors do not bind the entrepreneur.
3.3. Prices are stated including VAT (if applicable).
4. The Agreement
4.1. The agreement is concluded once the consumer has completed payment.
4.2. Sayuri SkinLab confirms the order by email. Until this confirmation, the consumer may cancel the order.
4.3. Sayuri SkinLab ensures secure technical systems for payments (SSL encryption, certified payment providers).
5. Prices and Payment
5.1. Prices are inclusive of VAT and exclusive of shipping costs, unless otherwise stated.
5.2. Payment must be made through the methods indicated on the website:
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iDEAL (Netherlands)
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Pay.nl
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PayPal
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Credit Cards (Visa, MasterCard, Maestro, American Express)
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Apple Pay / Google Pay
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Bank transfer (bunq IBAN: NL14 BUNQ 2166 4910 30)
5.3. Sayuri SkinLab reserves the right to adjust prices in case of VAT changes or evident errors.
6. Delivery and Execution
6.1. Orders are shipped within 2–3 business days after payment confirmation.
6.2. Delivery times are indicative and cannot be guaranteed.
6.3. Risk of loss or damage passes to the consumer at the moment of delivery.
7. Right of Withdrawal (EU Consumers)
7.1. The consumer has the right to withdraw within 14 days after delivery, without giving a reason.
7.2. To exercise this right, the consumer must notify Sayuri SkinLab in writing (info@sayuricosmetics.nl).
7.3. Products must be returned in unopened, unused, and undamaged condition.
7.4. Opened cosmetic products cannot be returned for hygiene reasons, unless defective.
8. Returns & Refunds
8.1. Costs of return shipping are borne by the consumer, unless the product was defective or incorrect.
8.2. Refunds will be processed within 14 days of receiving the returned goods.
8.3. Shipping costs are refundable only in case of defective or incorrect products.
9. Complaints
9.1. Complaints must be submitted in writing within 14 days of receiving the order.
9.2. Sayuri SkinLab will respond within 14 days, or provide an indication if more time is needed.
10. Liability
10.1. Sayuri SkinLab is not liable for indirect damages, including but not limited to delays, loss of profit, or data.
10.2. Liability is limited to the value of the order in question.
11. Force Majeure
11.1. In case of force majeure (e.g. natural disasters, strikes, pandemics, transport restrictions), Sayuri SkinLab is entitled to suspend or cancel the agreement.
12. Applicable Law & Disputes
12.1. Dutch law applies to these Terms & Conditions.
12.2. Disputes will be submitted exclusively to the competent court in the Netherlands.
13. Final Provisions
13.1. Sayuri SkinLab reserves the right to amend these Terms & Conditions.
13.2. The latest version published on sayuricosmetics.nl applies.