1. Applicability
1.1. These General Terms apply to all agreements concluded between Sayuri SkinLab (Eenmanszaak) (“Entrepreneur”) and the consumer (“Customer”), unless expressly agreed otherwise in writing.
1.2. By placing an order, the Customer accepts these General Terms.
2. Identity of the Entrepreneur
Sayuri SkinLab
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KvK: 98427830
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BTW: pending assignment
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Address: Burgemeester de Zeeuwstraat 242, 2981AH Ridderkerk, Netherlands
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Phone: +31 6 41418283
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E-mail: info@sayuricosmetics.nl
3. Formation of Agreement
3.1. The agreement is concluded when the Customer completes the order and payment has been received.
3.2. The Entrepreneur reserves the right to refuse orders if there are reasonable grounds (e.g. suspicion of fraud, non-payment history).
4. Prices and Payment
4.1. All prices include VAT (if applicable) and are displayed in Euro, unless otherwise stated.
4.2. Payment must be made in full before delivery, through the payment options listed on the website.
4.3. In case of non-payment, the Entrepreneur is entitled to suspend or dissolve the agreement.
5. Delivery and Risk
5.1. Delivery times stated are indicative and not binding.
5.2. Risk of damage or loss of products passes to the Customer at the moment of delivery.
5.3. The Entrepreneur is not liable for delays caused by carriers, customs, or force majeure.
6. Right of Withdrawal
6.1. EU Customers have the right to withdraw from the agreement within 14 days of receipt.
6.2. Returned products must be unused, unopened, and in their original condition.
6.3. For hygiene reasons, opened cosmetic products cannot be returned.
7. Complaints
7.1. Complaints must be submitted in writing within 14 days after delivery.
7.2. The Entrepreneur will respond within 14 days or provide a timeline for further handling.
8. Liability
8.1. Liability of the Entrepreneur is limited to direct damages not exceeding the amount of the relevant order.
8.2. The Entrepreneur is not liable for indirect damages, consequential losses, or delays.
8.3. Nothing in these Terms excludes liability for intent or gross negligence.
9. Force Majeure
9.1. The Entrepreneur is not liable for failure to perform obligations in case of force majeure, including but not limited to: natural disasters, strikes, pandemics, governmental restrictions, or carrier disruptions.
10. Applicable Law & Disputes
10.1. These Terms are governed exclusively by Dutch law.
10.2. Disputes will be submitted exclusively to the competent court in the Netherlands.
11. Final Provisions
11.1. If any provision of these General Terms is found invalid, the remaining provisions remain in force.
11.2. The Entrepreneur reserves the right to amend these Terms. The latest version published on the website applies.