Privacybeleid

1. Introduction

Sayuri SkinLab (“we”, “our”, “us”) respects your privacy and treats your personal data with care. We comply with the General Data Protection Regulation (GDPR / AVG).

This Privacy Policy explains:

• what data we collect,

• why we collect it,

• how we use it,

• how long we store it,

• with whom we share it,

• and what rights you have.

2. Identity of the Entrepreneur

Sayuri SkinLab 

• KvK: 98427830

• BTW: pending assignment

• Address: Burgemeester de Zeeuwstraat 242, 2981AH Ridderkerk, Netherlands

• Phone: +31 6 41418283

• Email: info@sayuricosmetics.nl

3. Data We Collect

We may process the following categories of data:

• Name and surname

• Address and delivery details

• Email address

• Telephone number

• Payment and billing details

• Order history

• Login/account details (if you create an account)

• Website usage (cookies, IP address, device type, browsing behaviour)

4. Purpose of Processing

We use your data for:

1. Order fulfilment – processing and delivering your orders

2. Customer service – answering questions and handling complaints

3. Communication – sending order confirmations, updates and newsletters (only with your consent)

4. Legal compliance – accounting and tax obligations

5. Marketing & personalisation – improving our website and offers (cookies/analytics)

6. Fraud prevention & security – protecting against misuse of services

5. Legal Grounds

We process your data on the following legal bases:

• Performance of contract – for processing and delivering orders

• Legal obligation – tax and accounting compliance

• Consent – for newsletters, cookies, marketing campaigns

• Legitimate interest – improving services, fraud prevention

6. Retention Periods

• Orders & invoices: 7 years (tax requirement)

• Customer accounts: stored until deletion by user

• Newsletter subscriptions: until you unsubscribe

• Cookies: duration depends on browser settings (max 24 months)

7. Sharing of Data

Your data is shared only with third parties essential for our business:

• Payment providers: Pay.nl, PayPal, bunq

• Delivery services: PostNL, DHL, UPS

• CRM & Marketing: Salesforce (data may be stored outside the EU under Standard Contractual Clauses)

• IT & Hosting: website hosting, analytics, security services

• Legal/tax authorities: if legally required

We never sell your data to third parties.

8. Cookies & Tracking

We use cookies for functionality, analytics, and (with your consent) marketing.

• Functional cookies – required for website operation

• Analytical cookies – measuring performance (Google Analytics, Salesforce reports)

• Marketing cookies – for personalised offers (only with consent)

You can change your cookie preferences at any time in your browser settings.

9. Your Rights (GDPR)

You have the right to:

• Access your data

• Rectify incorrect data

• Request deletion (“right to be forgotten”)

• Restrict processing

• Object to processing (e.g. for direct marketing)

• Data portability (transfer to another provider)

Requests can be sent to info@sayuricosmetics.nl. We respond within 30 days.

10. Security

We take technical and organisational measures to protect your data against loss, misuse, or unauthorised access, including SSL encryption for all payments.

11. Complaints

If you believe we have not handled your data correctly, you may contact us via info@sayuricosmetics.nl.
You also have the right to file a complaint with the Autoriteit Persoonsgegevens (Dutch Data Protection Authority).

12. Changes

We may update this Privacy Policy. The latest version will always be available on our website.