Shipping & Payments

The delivery method must be chosen by the buyer when placing an order, and if it is not selected, then you will not be able to pay for the goods.
Delivery is possible all over the world, and if there is no delivery operator to your country from those offered on the sayuricosmetics.nl website, then you can use the feedback form to clarify delivery details. Delivery is carried out from the warehouse of the store and the delivery time depends on the delivery method chosen by the buyer and the processing time for orders from the delivery company (delivery operator).

SHIPPING COST BY REGION

Free shipping from €150 / 8400 rub

Delivery time: 3-25 days.

We do our best to ship all orders within 2-3 business days – using the POST NL shipping service and in most cases orders will ship within 3-10 business days. Please note that we cannot guarantee the time and date of delivery and are not responsible for damages resulting from delays.

Please note that we cannot resend or refund lost packages until at least 30 business days have elapsed after the order has been placed. We are not responsible for damages or any other consequences caused by delivery delays.

Shipping ZonesPrice
NIDERLANDSfrom €7,25
EUR1:
Austria, Belgium, Denmark (excl. Faroe Islands and Greenland), France (incl. Corsica and Monaco), Germany, Italy (excl. San Marino and Vatican City), Luxembourg, Spain (incl. Balearic Islands, excl. Canary Islands), Sweden, United Kingdom (incl. Channel Islands and Gibraltar)
from €13
EUR2:
Albania, Andorra, Belarus, Bosnia and Herzegovina, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Estonia, Faroe Islands, Finland, Greece, Greenland, Hungary, Iceland, Ireland, Kosovo, Latvia, Liechtenstein, Lithuania, Macedonia, Malta, Moldavia, Montenegro, Norway, Poland, Romania, Portugal (incl. Azores and Madeira), San Marino, Serbia, Slovakia, Slovenia, Switzerland, Turkey, Ukraine, Vatican City
from €18,5
WORLD: other countriesfrom €29,3
Russiafrom €4

The buyer is responsible for any additional fees that may incur in his country in connection with the import of consumer goods, namely VAT, tariffs, duties, taxes, handling fees, customs clearance fees, etc. sayuricosmetics.nl does not charge these costs in advance and cannot give a preliminary estimate of their value. As an international buyer, please do your research to make sure there are no additional customs charges upon import or to have an idea of ​​additional costs in advance. If you do not know about customs fees and duties, please contact your local post office for more information. The buyer is solely responsible for estimating customs duties and any fees prior to placing an order. Please note that if customs duties and fees are denied at the time of delivery, your order will be returned to the store and you will not receive a refund for shipping costs.

INTERNATIONAL SHIPPING

Shipping charges are based upon the value, weight, volume and destination of your order. Once your order is in the shopping cart you can select your destination country to see the shipping options available.

Sayuri Cosmetics is not responsible for return of shipments or reimbursement of lost packages or damaged products. Are fulfilled through PostNL with an estimated shipment time of 2-3 weeks.

Please note that shipment time is not guaranteed by Sayuri Cosmetics or PostNL. Sayuri Cosmetics is not responsible for an order once it is in the PostNL system. To ensure your delivery arrives to the correct destination and on time, please ensure that someone is available to sign and collect the delivery.

POSSIBLE DELAYS

All shipments may encounter delays due to high volume or bad weather that extends beyond the expected delivery time frame provided by the carrier. International shipments are subject to customs procedures leaving The Netherlands and arriving in the destination country which may cause further delays. While these delays are uncommon, they are a reality of shipping logistics especially with international shipping.

PAYMENT METHODS

RETURN TERMS

Sayuri Group B.V.  adheres to the policy of increasing comfort for buyers, customers and visitors to the Site. We ask you to contact us using the feedback form to determine the most convenient option for you to resolve the situation.

If the Buyer wishes to cancel the executed contract for the purchase of goods on the website WWW.SAYURICOSMETICS.NL and the need to send the goods to be returned to us. Due to the fact that cosmetic products cannot be returned and exchanged on the grounds that they do not meet the taste, style or individual characteristics of the buyer, the products received by the buyer must not be in use, the packaging must not be opened, and the storage conditions for such products must be observed. Until the withdrawal from the contract, the entire responsibility for the safety of the goods lies with the buyer. Together with sending the application and goods for return, the buyer notifies the seller in the feedback form using the feedback form indicating the number of the shipment. Until receipt of the shipment, the contract is not considered terminated and the funds are non-refundable. Departure must be made no later than 7 days from the date of receipt of the goods. The funds must be returned to the payer’s account and the application must be made on behalf of the person who paid for the purchase. In the case of using an account by proxy, additional cards or payment in favor of a third party, supporting documents must be attached to the application for the return to the account of its owner at the direction of the person managing the account.