{"id":11795,"date":"2022-05-22T14:10:38","date_gmt":"2022-05-22T14:10:38","guid":{"rendered":"https:\/\/sayuricosmetics.nl\/?page_id=11795"},"modified":"2025-10-03T12:22:31","modified_gmt":"2025-10-03T10:22:31","slug":"shipping-payments","status":"publish","type":"page","link":"https:\/\/sayuricosmetics.nl\/nl\/shipping-payments\/","title":{"rendered":"Verzending en betalingen"},"content":{"rendered":"<div id=\"fws_69f5793470cf0\"  data-column-margin=\"default\" data-midnight=\"dark\"  class=\"wpb_row vc_row-fluid vc_row standard_section\"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-overlay=\"false\"><div class=\"inner-wrap\"><div class=\"row-bg\"  style=\"\"><\/div><\/div><div class=\"row-bg-overlay\" ><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone\"  data-t-w-inherits=\"default\" data-bg-cover=\"\" data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-hover-bg=\"\" data-hover-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" ><div class=\"column-bg-overlay-wrap\" data-bg-animation=\"none\"><div class=\"column-bg-overlay\"><\/div><\/div>\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t<div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 35px;\" class=\"divider\"><\/div><\/div>\r\n<div class=\"wpb_text_column wpb_content_element\" >\r\n\t<div class=\"wpb_wrapper\">\r\n\t\t<h2 style=\"text-align: center;\"> <strong data-start=\"499\" data-end=\"538\">Shipping, Payments &amp; Returns Policy<\/strong><\/h2>\n\t<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n<div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 35px;\" class=\"divider\"><\/div><\/div>\r\n<div class=\"wpb_text_column wpb_content_element\" >\r\n\t<div class=\"wpb_wrapper\">\r\n\t\t<h2 data-start=\"582\" data-end=\"618\">1. General Shipping Information<\/h2>\n<ul data-start=\"619\" data-end=\"1013\">\n<li data-start=\"619\" data-end=\"680\">\n<p data-start=\"621\" data-end=\"680\">Orders are shipped from our warehouse in the Netherlands.<\/p>\n<\/li>\n<li data-start=\"681\" data-end=\"758\">\n<p data-start=\"683\" data-end=\"758\">We ship worldwide with <strong data-start=\"706\" data-end=\"728\">PostNL, DHL or UPS<\/strong>, depending on your country.<\/p>\n<\/li>\n<li data-start=\"759\" data-end=\"840\">\n<p data-start=\"761\" data-end=\"840\">Orders are processed within <strong data-start=\"789\" data-end=\"810\">2\u20133 business days<\/strong> after payment confirmation.<\/p>\n<\/li>\n<li data-start=\"841\" data-end=\"1013\">\n<p data-start=\"843\" data-end=\"873\">Delivery times (indicative):<\/p>\n<ul data-start=\"876\" data-end=\"1013\">\n<li data-start=\"876\" data-end=\"910\">\n<p data-start=\"878\" data-end=\"910\">Netherlands: 1\u20133 business days<\/p>\n<\/li>\n<li data-start=\"913\" data-end=\"939\">\n<p data-start=\"915\" data-end=\"939\">EU: 3\u201310 business days<\/p>\n<\/li>\n<li data-start=\"942\" data-end=\"1013\">\n<p data-start=\"944\" data-end=\"1013\">International: 10\u201325 business days (depending on customs clearance)<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p data-start=\"1015\" data-end=\"1129\">\u26a0\ufe0f Please note: Delivery times are estimates and may vary due to customs, weather conditions, or carrier delays.<\/p>\n<hr data-start=\"1131\" data-end=\"1134\" \/>\n<h2 data-start=\"1136\" data-end=\"1158\">2. Shipping Costs<\/h2>\n<ul data-start=\"1159\" data-end=\"1418\">\n<li data-start=\"1159\" data-end=\"1214\">\n<p data-start=\"1161\" data-end=\"1214\">Free shipping applies to all orders above <strong data-start=\"1203\" data-end=\"1211\">\u20ac150<\/strong>.<\/p>\n<\/li>\n<li data-start=\"1215\" data-end=\"1324\">\n<p data-start=\"1217\" data-end=\"1324\">For orders under \u20ac150, shipping costs are calculated at checkout based on weight, volume and destination.<\/p>\n<\/li>\n<li data-start=\"1325\" data-end=\"1418\">\n<p data-start=\"1327\" data-end=\"1418\">If your country is not listed, please contact us via the contact form for a custom quote.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1420\" data-end=\"1423\" \/>\n<h2 data-start=\"1425\" data-end=\"1479\">3. Customs, Duties &amp; Taxes (International Orders)<\/h2>\n<ul data-start=\"1480\" data-end=\"1831\">\n<li data-start=\"1480\" data-end=\"1618\">\n<p data-start=\"1482\" data-end=\"1618\">International buyers are responsible for all import duties, VAT, tariffs, handling fees, and customs clearance costs in their country.<\/p>\n<\/li>\n<li data-start=\"1619\" data-end=\"1706\">\n<p data-start=\"1621\" data-end=\"1706\">Sayuri SkinLab does not pre-charge these costs and cannot estimate them in advance.<\/p>\n<\/li>\n<li data-start=\"1707\" data-end=\"1831\">\n<p data-start=\"1709\" data-end=\"1831\">If customs duties are refused by the consumer, the shipment will be returned, and shipping costs are <strong data-start=\"1810\" data-end=\"1828\">non-refundable<\/strong>.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1833\" data-end=\"1836\" \/>\n<h2 data-start=\"1838\" data-end=\"1861\">4. Payment Methods<\/h2>\n<p data-start=\"1862\" data-end=\"1911\">We accept the following secure payment options:<\/p>\n<ul data-start=\"1912\" data-end=\"2170\">\n<li data-start=\"1912\" data-end=\"1939\">\n<p data-start=\"1914\" data-end=\"1939\"><strong data-start=\"1914\" data-end=\"1923\">iDEAL<\/strong> (Netherlands)<\/p>\n<\/li>\n<li data-start=\"1940\" data-end=\"2006\">\n<p data-start=\"1942\" data-end=\"2006\"><strong data-start=\"1942\" data-end=\"1958\">Credit Cards<\/strong> (Visa, MasterCard, Maestro, American Express)<\/p>\n<\/li>\n<li data-start=\"2007\" data-end=\"2021\">\n<p data-start=\"2009\" data-end=\"2021\"><strong data-start=\"2009\" data-end=\"2019\">PayPal<\/strong><\/p>\n<\/li>\n<li data-start=\"2022\" data-end=\"2065\">\n<p data-start=\"2024\" data-end=\"2065\"><strong data-start=\"2024\" data-end=\"2050\">Apple Pay \/ Google Pay<\/strong> (via Pay.nl)<\/p>\n<\/li>\n<li data-start=\"2066\" data-end=\"2122\">\n<p data-start=\"2068\" data-end=\"2122\"><strong data-start=\"2068\" data-end=\"2085\">Bank Transfer<\/strong>: bunq IBAN: NL14 BUNQ 2166 4910 30<\/p>\n<\/li>\n<li data-start=\"2123\" data-end=\"2170\">\n<p data-start=\"2125\" data-end=\"2170\"><strong data-start=\"2125\" data-end=\"2148\">Other local methods<\/strong> supported by Pay.nl<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2172\" data-end=\"2231\">All payments are processed via encrypted SSL connections.<\/p>\n<hr data-start=\"2233\" data-end=\"2236\" \/>\n<h2 data-start=\"2238\" data-end=\"2271\">5. Lost or Delayed Shipments<\/h2>\n<ul data-start=\"2272\" data-end=\"2600\">\n<li data-start=\"2272\" data-end=\"2382\">\n<p data-start=\"2274\" data-end=\"2382\">A shipment is considered <strong data-start=\"2299\" data-end=\"2307\">lost<\/strong> if it has not been delivered within <strong data-start=\"2344\" data-end=\"2364\">30 business days<\/strong> after dispatch.<\/p>\n<\/li>\n<li data-start=\"2383\" data-end=\"2504\">\n<p data-start=\"2385\" data-end=\"2504\">In such cases, please contact us at <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2421\" data-end=\"2444\">info@sayuricosmetics.nl<\/a> and we will either reship your order or provide a refund.<\/p>\n<\/li>\n<li data-start=\"2505\" data-end=\"2600\">\n<p data-start=\"2507\" data-end=\"2600\">Sayuri SkinLab is not liable for delays once the shipment has entered the carrier\u2019s system.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2602\" data-end=\"2605\" \/>\n<h2 data-start=\"2607\" data-end=\"2650\">6. Return Policy (Right of Withdrawal)<\/h2>\n<h3 data-start=\"2652\" data-end=\"2670\">EU Customers<\/h3>\n<ul data-start=\"2671\" data-end=\"2902\">\n<li data-start=\"2671\" data-end=\"2814\">\n<p data-start=\"2673\" data-end=\"2814\">You have the right to withdraw from your purchase within <strong data-start=\"2730\" data-end=\"2741\">14 days<\/strong> after receipt, without giving a reason (EU Consumer Rights Directive).<\/p>\n<\/li>\n<li data-start=\"2815\" data-end=\"2902\">\n<p data-start=\"2817\" data-end=\"2902\">To exercise this right, please notify us in writing at <strong data-start=\"2872\" data-end=\"2899\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2874\" data-end=\"2897\">info@sayuricosmetics.nl<\/a><\/strong>.<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"2904\" data-end=\"2932\">Conditions for Returns<\/h3>\n<ul data-start=\"2933\" data-end=\"3212\">\n<li data-start=\"2933\" data-end=\"3028\">\n<p data-start=\"2935\" data-end=\"3028\">Products must be returned in their <strong data-start=\"2970\" data-end=\"2992\">original packaging<\/strong>, unopened, unused, and undamaged.<\/p>\n<\/li>\n<li data-start=\"3029\" data-end=\"3125\">\n<p data-start=\"3031\" data-end=\"3125\">For hygiene reasons, opened cosmetic products cannot be returned, unless they are defective.<\/p>\n<\/li>\n<li data-start=\"3126\" data-end=\"3212\">\n<p data-start=\"3128\" data-end=\"3212\">You must include all accessories and promotional gifts that came with the product.<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"3214\" data-end=\"3232\">Return Costs<\/h3>\n<ul data-start=\"3233\" data-end=\"3478\">\n<li data-start=\"3233\" data-end=\"3351\">\n<p data-start=\"3235\" data-end=\"3351\">Return shipping costs are at the expense of the customer, unless the product was delivered defective or incorrect.<\/p>\n<\/li>\n<li data-start=\"3352\" data-end=\"3478\">\n<p data-start=\"3354\" data-end=\"3478\">If a product is defective or incorrect, Sayuri SkinLab will cover return shipping costs and offer a replacement or refund.<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"3480\" data-end=\"3493\">Refunds<\/h3>\n<ul data-start=\"3494\" data-end=\"3684\">\n<li data-start=\"3494\" data-end=\"3590\">\n<p data-start=\"3496\" data-end=\"3590\">Refunds are processed within <strong data-start=\"3525\" data-end=\"3536\">14 days<\/strong> after receipt and inspection of the returned goods.<\/p>\n<\/li>\n<li data-start=\"3591\" data-end=\"3684\">\n<p data-start=\"3593\" data-end=\"3684\">Shipping costs are refunded only if the return is due to defective or incorrect delivery.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"3686\" data-end=\"3689\" \/>\n<h2 data-start=\"3691\" data-end=\"3728\">7. Damaged or Defective Products<\/h2>\n<ul data-start=\"3729\" data-end=\"3891\">\n<li data-start=\"3729\" data-end=\"3840\">\n<p data-start=\"3731\" data-end=\"3840\">If you receive a damaged product, you must notify us within <strong data-start=\"3791\" data-end=\"3803\">48 hours<\/strong> of receipt by email (with photos).<\/p>\n<\/li>\n<li data-start=\"3841\" data-end=\"3891\">\n<p data-start=\"3843\" data-end=\"3891\">We will arrange for a replacement or a refund.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"3893\" data-end=\"3896\" \/>\n<h2 data-start=\"3898\" data-end=\"3921\">8. Possible Delays<\/h2>\n<ul data-start=\"3922\" data-end=\"4135\">\n<li data-start=\"3922\" data-end=\"4041\">\n<p data-start=\"3924\" data-end=\"4041\">During high-volume periods, bad weather, strikes or customs inspections, deliveries may take longer than indicated.<\/p>\n<\/li>\n<li data-start=\"4042\" data-end=\"4135\">\n<p data-start=\"4044\" data-end=\"4135\">International shipments are subject to customs procedures which may cause further delays.<\/p>\n<\/li>\n<\/ul>\n\t<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n<div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 35px;\" class=\"divider\"><\/div><\/div><div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 15px;\" class=\"divider\"><\/div><\/div><div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 15px;\" class=\"divider\"><\/div><\/div>\r\n<div class=\"wpb_text_column wpb_content_element\" >\r\n\t<div class=\"wpb_wrapper\">\r\n\t\t\t<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n<div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 25px;\" class=\"divider\"><\/div><\/div><div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 25px;\" class=\"divider\"><\/div><\/div><div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 35px;\" class=\"divider\"><\/div><\/div><div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 35px;\" class=\"divider\"><\/div><\/div><div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 35px;\" class=\"divider\"><\/div><\/div><div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"margin-top: 12.5px; height: 1px; margin-bottom: 12.5px;\" data-width=\"100%\" data-animate=\"\" data-animation-delay=\"\" data-color=\"default\" class=\"divider-border\"><\/div><\/div><div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 25px;\" class=\"divider\"><\/div><\/div>\r\n<div class=\"wpb_text_column wpb_content_element\" >\r\n\t<div class=\"wpb_wrapper\">\r\n\t\t<h2><b>BETALINGSMETHODEN<\/b><\/h2>\n\t<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n<div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 25px;\" class=\"divider\"><\/div><\/div><div id=\"fws_69f5793471ef1\" data-midnight=\"\" data-column-margin=\"default\" class=\"wpb_row vc_row-fluid vc_row inner_row standard_section\"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\"> <div class=\"row-bg\" ><\/div> <\/div><div class=\"row_col_wrap_12_inner col span_12  left\">\n\t<div  class=\"vc_col-sm-12 vc_hidden-sm vc_hidden-xs wpb_column column_container vc_column_container col child_column no-extra-padding inherit_tablet inherit_phone\"   data-t-w-inherits=\"default\" data-bg-cover=\"\" data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-hover-bg=\"\" data-hover-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\">\n\t\t<div class=\"vc_column-inner\" ><div class=\"column-bg-overlay-wrap\" data-bg-animation=\"none\"><div class=\"column-bg-overlay\"><\/div><\/div>\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 15px;\" class=\"divider\"><\/div><\/div><div class=\"img-with-aniamtion-wrap\" data-max-width=\"100%\" data-max-width-mobile=\"default\" data-border-radius=\"none\" data-shadow=\"none\" data-animation=\"fade-in\" >\r\n      <div class=\"inner\">\r\n        <div class=\"hover-wrap\" data-hover-animation=\"none\"> \r\n          <div class=\"hover-wrap-inner\">\r\n            <img loading=\"lazy\" decoding=\"async\" class=\"img-with-animation skip-lazy\" data-delay=\"0\" height=\"171\" width=\"1632\" data-animation=\"fade-in\" src=\"https:\/\/sayuricosmetics.nl\/wp-content\/uploads\/2022\/05\/2224.jpg\" alt=\"\" srcset=\"https:\/\/sayuricosmetics.nl\/wp-content\/uploads\/2022\/05\/2224.jpg 1632w, https:\/\/sayuricosmetics.nl\/wp-content\/uploads\/2022\/05\/2224-700x73.jpg 700w, https:\/\/sayuricosmetics.nl\/wp-content\/uploads\/2022\/05\/2224-300x31.jpg 300w, https:\/\/sayuricosmetics.nl\/wp-content\/uploads\/2022\/05\/2224-1024x107.jpg 1024w, https:\/\/sayuricosmetics.nl\/wp-content\/uploads\/2022\/05\/2224-768x80.jpg 768w, https:\/\/sayuricosmetics.nl\/wp-content\/uploads\/2022\/05\/2224-1536x161.jpg 1536w\" sizes=\"auto, (min-width: 1450px) 75vw, (min-width: 1000px) 85vw, 100vw\" \/>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div><div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 35px;\" class=\"divider\"><\/div><\/div>\n\t\t<\/div> \n\t<\/div>\n\t<\/div> \n<\/div><\/div><div id=\"fws_69f5793472734\" data-midnight=\"\" data-column-margin=\"default\" class=\"wpb_row vc_row-fluid vc_row inner_row standard_section\"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\"> <div class=\"row-bg\" ><\/div> <\/div><div class=\"row_col_wrap_12_inner col span_12  left\">\n\t<div  class=\"vc_col-sm-12 vc_hidden-lg vc_hidden-md wpb_column column_container vc_column_container col child_column no-extra-padding inherit_tablet inherit_phone\"   data-t-w-inherits=\"default\" data-bg-cover=\"\" data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-hover-bg=\"\" data-hover-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\">\n\t\t<div class=\"vc_column-inner\" ><div class=\"column-bg-overlay-wrap\" data-bg-animation=\"none\"><div class=\"column-bg-overlay\"><\/div><\/div>\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 15px;\" class=\"divider\"><\/div><\/div><div class=\"img-with-aniamtion-wrap\" data-max-width=\"100%\" data-max-width-mobile=\"default\" data-border-radius=\"none\" data-shadow=\"none\" data-animation=\"fade-in\" >\r\n      <div class=\"inner\">\r\n        <div class=\"hover-wrap\" data-hover-animation=\"none\"> \r\n          <div class=\"hover-wrap-inner\">\r\n            <img loading=\"lazy\" decoding=\"async\" class=\"img-with-animation skip-lazy\" data-delay=\"0\" height=\"305\" width=\"876\" data-animation=\"fade-in\" src=\"https:\/\/sayuricosmetics.nl\/wp-content\/uploads\/2022\/05\/209.jpg\" alt=\"\" srcset=\"https:\/\/sayuricosmetics.nl\/wp-content\/uploads\/2022\/05\/209.jpg 876w, https:\/\/sayuricosmetics.nl\/wp-content\/uploads\/2022\/05\/209-700x244.jpg 700w, https:\/\/sayuricosmetics.nl\/wp-content\/uploads\/2022\/05\/209-300x104.jpg 300w, https:\/\/sayuricosmetics.nl\/wp-content\/uploads\/2022\/05\/209-768x267.jpg 768w\" sizes=\"auto, (min-width: 1450px) 75vw, (min-width: 1000px) 85vw, 100vw\" \/>\r\n          <\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div><div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 35px;\" class=\"divider\"><\/div><\/div>\n\t\t<\/div> \n\t<\/div>\n\t<\/div> \n<\/div><\/div><div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 15px;\" class=\"divider\"><\/div><\/div>\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>","protected":false},"excerpt":{"rendered":"Shipping, Payments &amp; Returns Policy 1. General Shipping Information Orders are shipped from our warehouse in the Netherlands. We ship worldwide with PostNL, DHL or...","protected":false},"author":201,"featured_media":0,"parent":0,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11795","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/sayuricosmetics.nl\/nl\/wp-json\/wp\/v2\/pages\/11795","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sayuricosmetics.nl\/nl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sayuricosmetics.nl\/nl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sayuricosmetics.nl\/nl\/wp-json\/wp\/v2\/users\/201"}],"replies":[{"embeddable":true,"href":"https:\/\/sayuricosmetics.nl\/nl\/wp-json\/wp\/v2\/comments?post=11795"}],"version-history":[{"count":5,"href":"https:\/\/sayuricosmetics.nl\/nl\/wp-json\/wp\/v2\/pages\/11795\/revisions"}],"predecessor-version":[{"id":14348,"href":"https:\/\/sayuricosmetics.nl\/nl\/wp-json\/wp\/v2\/pages\/11795\/revisions\/14348"}],"wp:attachment":[{"href":"https:\/\/sayuricosmetics.nl\/nl\/wp-json\/wp\/v2\/media?parent=11795"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}