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Payment & Delivery

Payment & Delivery information

Where do you ship from?

All orders ship directly from our headquarters in Netherlands , where we create, formulate, and manufacture our entire line! We're proud to own each step of our products' journey - from sourcing to serum - all the way until their arrival at your door. Each product is made with the highest attention to quality and detail.

Do you offer free shipping?

Sayuricosmetics.nl offers FREE Standard Shipping on all Netherlands merchandise orders 100€ and over (excluding taxes). Orders over 100€ always ship for free in other cases.

Free shipping is available to all Europe territories on orders over 100€ in other cases, the shipping cost in table. 

For Baltic States free shipping over 150€ in other cases, the shipping cost is 22€.

Standard Shipping orders are processed within 1-3 business days, depending on product availability. We cannot guarantee a date of arrival with our free ship option and orders typically take 7-14 business days to arrive once they have been processed and shipped out.

International orders over 150€ qualify for free shipping in other cases, the shipping cost is 24-30€.

Shipping

FREE DELIVERY around the world for orders of 150 euros or more.

 Country, Region
Estimated delivery time Cost euro.
Netherlands 1-3 days  6
 Europe (except the Baltic countries) 3-7 days  18
 Baltic countries (Latvia Lithuania Estonia) 3-7 days  22
 CIS countries 2- 5 days  20
 North America (USA, Canada) 7-14 days  24
Asia, Australia, Asia, South America 7-14 days  30

Specify the date, time and terms of delivery in a support service.

Россия (Shipping SDEK)

FREE DELIVERY around the world for orders of 100 euros or more.

             Country, Region Estimated delivery time Cost      rub.
Moscow, Moscow region 1-3 days 400 
Saint Petersburg, Leningrad region 2-4 days 400
Central District (except Moscow and Moscow Region) 2-4 days 400
North-Western District (except for St. Petersburg and the Leningrad Region) 3-8 days 560
Southern District 2-4 days 560
Volga District 3-4 days 560
North Caucasus District 3-6 days 640
Ural District 3-7 days 640
Siberian District 3-7 days 720
Far Eastern District 4-7 days 880
Koryak AO, Chukotka AO, Republic of Sakha 9-11 days 1040

Where is my order?

You will receive an email from as soon as your order has shipped with your tracking number. 

What about express shipping?

For express shipping contact us.

Payment

You can pay for your orders by using the PayNL system.

способы оплаты

PayPal

paypal

You can also request an invoice for payment.

 

Cancellations

We pride ourselves on being able to have your order dispatched within 24 hours.

You can request to cancel your order by e-mailing to This email address is being protected from spambots. You need JavaScript enabled to view it.  within one hour of the order being placed. Any request received after that we will attempt to change, but cannot guarantee it as in most cases order packing and dispatch will have already taken place.

Returns

If you are not 100% satisfied in any way with an item you have received, please let us know by e-mailing us to This email address is being protected from spambots. You need JavaScript enabled to view it. within 10 calendar days of its receipt. Returns can only be made upon Customer Services’ authorization.

Our site is aimed at the customers who have already purchased and tried our products. If you have ordered the wrong product, then you can still return it for a full refund, but please note that the items must be unopened and unused, and you will have to bear postage costs.

We are happy to refund postage costs if the item is defective or sent by mistake.

In order to process your returns as quickly as possible, all returns must include:

•        A copy of your delivery note or your order number

•        Return authorization (we will send it to you by email)

•        Reason for return

Please ensure that items are packed securely to prevent any damage in transit. We also suggest sending via registered or insured post so the parcel can be tracked and traced.

© Sayuri Cosmetics, 2019
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